Refund policy

Return, Exchange & Refund Policy

Quick summary

  • Window to raise a request: 3 days from delivery (per courier tracking).
  • Eligibility: Item unused/unworn, tags intact, original packaging with invoice/bill.
  • Refunds: Issued within 7 days after QC approval.
  • Mandatory proof for refunds: A continuous unboxing video is required.
  • Shipping deductions: For customer-initiated returns, original shipping is non-refundable and return pickup/self-ship cost is deducted (including “free shipping” orders). Refused deliveries may incur two-way shipping deduction.
  • Non-returnable / non-refundable: Naths (nose pins), toe rings, items below ₹1,000 (refund not applicable), sale/discounted items, gift cards, custom/personalised products, perishables, personal-care, hazardous/flammable goods.
  • Exchanges: Processed by us—you do not need to place a new order.

1) Eligibility

  • Request is raised within 3 calendar days of delivery.
  • Item is unused/unworn with all tags and original packaging/boxes/pouches and invoice.
  • No signs of wear, perfume/makeup stains, scratches, or missing stones.
  • For refunds, you submit a continuous unboxing video showing the sealed outer parcel, shipping label, box opening, and the issue (if any).
  • Items sent back without prior approval will be refused.

2) How to start a return or exchange

  1. WhatsApp: Reply “RETURN” or “EXCHANGE” to your order confirmation thread, or message +91 85915 36918.
  2. Email: southtemplejewellery@gmail.com with order number, reason, clear photos, and (for refund requests) the unboxing video.
  3. We’ll confirm eligibility and provide reverse pickup where serviceable or self-ship instructions with the return address.

Return Address: [Insert warehouse/return address]

Return Centre link (optional): [Insert link]

3) Who pays shipping & what gets deducted

  • Our error (damaged/defective/wrong item): We cover return pickup after verification (photos + unboxing video).
  • Preference-based returns/exchanges (size/colour/change of mind): Return shipping is customer-borne. If we arrange reverse pickup, that fee is deducted from your refund. Original outbound shipping is non-refundable. If your order showed “free shipping,” a standard shipping fee (carrier slab) is deducted.
  • Refused delivery after dispatch: Once the parcel returns and passes tamper checks, up to two-way shipping may be deducted.

4) Non-returnable / non-refundable items

  • Hygiene: Naths (nose pins) and toe rings.
  • Price rule: Products priced below ₹1,000 are not eligible for refunds (exchange may be offered if unused and all conditions are met; verified defects still qualify for support).
  • Other: Sale/discounted items, gift cards, custom/personalised products, perishables, personal-care, hazardous/flammable goods.

5) Exchanges (processed by us)

  • Raise an exchange request—no need to place a new order.
  • After your return passes QC (1–3 business days), we’ll dispatch the replacement and share tracking.
  • Price differences (if any) will be settled before dispatch; replacement shipping may be billed at actuals.
  • If the requested item is out of stock, choose store credit or a refund (subject to refund eligibility & shipping deductions).

6) Damages & wrong item received

  • Inspect on delivery and contact us immediately with photos and a continuous unboxing video showing the outer label and the issue.
  • We’ll resolve with a replacement, exchange, or refund as applicable.

7) Refunds — method & timeline

  • QC timing: 1–3 business days after we receive the return.
  • Refund issue: If approved, we issue the refund within 7 days.
  • Prepaid orders: Refunded to the original payment method.
  • COD orders: You’ll receive a secure link to submit bank details; refund via NEFT/IMPS.
  • Banks/payment gateways may take additional time to reflect the credit.
  • Shipping Charges: Please note that shipping charges are non-refundable and will be deducted from the refund amount.

8) Cancellations

  • Before dispatch: Reply “CANCEL” to the WhatsApp order confirmation message or email us with your order number.
  • After dispatch: You may refuse delivery; once the parcel returns and passes tamper checks, we’ll process per this policy (two-way shipping may be deducted).

9) International orders (outside India) & EU cooling-off

  • For international returns/exchanges, contact us via WhatsApp/email first.
  • Return shipping, duties, and taxes are customer-borne except for verified defects/wrong items.
  • EU deliveries: You have a 14-day cooling-off period to cancel/return for any reason. Items must be unused, with tags and original packaging. We may request photos/unboxing video to expedite damage claims; your statutory rights remain unaffected.

10) Contact